Verify your account

Verify your account today. That way you’ll be able to quickly and easily transfer winnings to your bank account. Follow the steps below for more information on how to do this.

In order for you to verify your account, we need copies of the following:

  • Photo identification
  • Proof of address
  • Credit cards (if you want to use them)

Please send us your documents using our document uploader. If you encounter any difficulty, or require additional help or information, please contact our customer support team at

Top tip: you can use your camera or mobile phone to photograph your documents.

Photo identification

The accepted forms of ID are a passport, driver’s license, national identity card or citizenship card. The required fields are:

  • A clear photo of your face
  • Your full name
  • Date of issue
  • Date of expiry
  • Date of birth
  • MRZ lines/barcode

Please be sure to include all corners in your pictures, so that it doesn’t appear cropped. In case the document has information on both sides, please send a picture of each side.

Credit card

Take photos of both sides of your credit card. The photo needs to include:

  • Card holder’s full name
  • Expiry date
  • Card number
  • Signature

Note that only the first six and last four digits of your account number should be visible in your picture (see the sample pic on the left). The six middle digits of your card should be covered, as well as the security code on the back for your protection.

As before, when taking photos, please include all corners of the document, so that it doesn’t appear cropped.

Proof of address

In order to prove your address, please send us a copy of a recent official document sent to your registered home address. This could be a utility bill, invoice, bank statement, etc.

Before you hit ‘send’, please make sure that the document contains the following:

  • Issue date (cannot be older than 3 months)
  • Your full name
  • Your home address

Yet again, when taking a picture, please include all corners of the document, so that it doesn’t appear cropped. The proof of address must have been received by post; documents which have been received digitally will not be accepted.

Also, to avoid any confusion in future, please keep your address (and other personal details) up to date on your account information.

Tips & Tricks

Please send your documents from the email address which you used while registering, so we can easily match your profile with your email address.

Please make sure your documents are easy to read.

However, please be aware that we can’t accept documents which are:

  • Black and white
  • Word files
  • Excel files
  • Not yours

We only accept documents which are:

  • JPEG/JPG files
  • BMP files
  • PNG files
  • PDF files
Why do I need to verify my account?

We operate under an EU license issued in Malta. This helps protect our players in many areas. However, to comply with the requirements of such a license, we’re required to follow certain procedures, such as requesting various documents to verify player identity.

The processing of such documents is equally scrutinised by the regulator, and as it's a requirement for all EU licensed operators, these procedures are advanced, safe and secure. Of course, we’re more than happy to answer any questions that you may have regarding this area.


Contact us