Top 5 FAQs

  • What is your Welcome Bonus?
    468 people found this answer useful
    You're the real deal. So, claim your 100 Bonus spins on Gemix as part of our Welcome Deal when you deposit €10 or more.

    Don't forget to tick the "Bonus" box when you make your first deposit or to tick the 'Claim bonus by default' option in your account settings and the fun can begin!

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  • How will you receive your Welcome Bonus?
    458 people found this answer useful
    When you register and make your first deposit, you'll receive our current Welcome Bonus! To get your hands on your Welcome Deal, and any future bonuses, just tick the bonus box when you make your first deposit.

    A friendly tip: In order not to miss any available bonuses in the future, you can set the bonus option tickbox as "claim by default" in your account settings. That way, you will automatically receive a bonus every time one is available.

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  • What are wagering requirements and how do they work?
    461 people found this answer useful
    Bonus wagering requirements are conditions that must be met before your bonus balance can be converted into cash.

    Our standard bonus wagering requirements are 40 times the bonus amount. This means that you must wager the received bonus 40 times before it is converted into cash and can be withdrawn. 

    e.g. You have received a bonus of €10. You must now wager €400 to turn the bonus into cash.

    Some campaigns may have different wagering requirements. Not to worry though, we'll always let you know what they are in the Terms and Conditions of the individual campaign or promotion. You can find detailed explanations on our casino bonuses page.

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  • Are there wagering requirements on your bonuses?
    453 people found this answer useful
    The cash balance is always used first before your bonus is activated. If you choose to withdraw money before the bonus balance has been activated, all possible bonuses will be lost. All information about our bonuses can be found on our casino bonuses page.  

    When playing with bonus money, you must meet the wagering requirements before winnings are converted into real money. Our bonus has a 40x wagering requirement unless stated otherwise.

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  • Is there a maximum wagering limit when playing with bonus funds?
    860 people found this answer useful
    When wagering with bonus money, you are not permitted to wager more than €6.25 in bonus funds per transaction in slots and/or video slots, or more than €25 in bonus funds per transaction in table games. For more information on bonuses and promotions, please see our General Promotion Terms and Conditions

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